How can case managers utilize technology to improve patient engagement?

Utilizing technology through telehealth and patient portals represents a significant advancement in enhancing patient engagement for case managers. Telehealth enables real-time communication between patients and healthcare providers, allowing for consultations and follow-ups without the need for in-person visits. This convenience can make it easier for patients to access care, follow treatment plans, and have ongoing discussions with their healthcare teams, ultimately leading to improved health outcomes.

Patient portals serve as another critical technological tool, allowing patients to access their medical records, lab results, and educational materials at their convenience. This access empowers patients to take an active role in their healthcare, reinforcing the importance of understanding their health conditions and treatment options. By providing patients with tools that facilitate communication and access to information, case managers can foster a collaborative environment that enhances engagement and encourages adherence to treatment plans.

Other options, such as relying only on paper-based resources, eliminating communication, or avoiding mobile applications, would hinder patient engagement by limiting access to timely and relevant information, reducing opportunities for interaction, and not leveraging the conveniences that technology can provide.