What does 'capacity building' in case management refer to?

'Capacity building' in case management primarily refers to enhancing a patient’s ability to navigate the healthcare system. This involves equipping individuals with the skills, knowledge, and resources necessary to access and utilize healthcare services effectively. By focusing on the patient's capacity, case managers work to empower patients, helping them understand their health conditions, treatment options, and the healthcare resources available to them. This empowerment can lead to improved health outcomes and a better overall experience in managing their health.

In contrast, developing new healthcare technologies pertains to innovation and advancements in medical tools and treatments, which do not specifically focus on patient empowerment. Building hospital infrastructure refers to physical improvements and expansions in healthcare facilities, without directly addressing patients' abilities to engage with their healthcare. Reducing the number of healthcare guidelines also does not align with the concept of capacity building, as it does not pertain to enhancing patient capabilities but rather to modifying frameworks under which healthcare operates. Thus, option B aptly captures the essence of capacity building in the context of case management.