Which step is part of the case closure process?

Evaluating outcomes and ensuring follow-up is an essential step in the case closure process because it ensures that the patient's needs have been met and that the goals of the case management intervention have been achieved. This step involves reviewing the care provided, assessing the patient's progress towards their health objectives, and determining if ongoing support or services are necessary. Ensuring follow-up is critical to confirm that the patient has the resources needed to maintain their health after the case is closed and to intervene if any issues arise later on.

The other options do not reflect the responsibilities typically involved in case closure. Reducing the patient's care duration could be a goal during the management phase but does not directly pertain to the closure of a case. Ending communication with the patient may create gaps in care and support, which is contrary to the principles of effective case management. Limiting access to healthcare resources undermines the supportive role of case management, as it should focus on facilitating appropriate access, not restricting it. Thus, evaluating outcomes and ensuring follow-up reinforces the continuity of care even as individual cases are closed.